Shipping

We work to dispatch all orders within 3-5 working days after the order is placed. We try to ensure that stock is accurately updated on our website, but if a product is out of stock, we will notify you as soon as possible via email.


We currently only ship within Canada but please feel free to contact us if you are an international customer & we can provide you with a shipping quote for the products you're interested in.
 
Estimated delivery times

Canada: 7-10 business days.

We do our best to meet these dispatch estimates, but can't guarantee them. 
 
Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
 
Payment Options

We accept: Visa, Mastercard, American Express, Apple Pay and Paypal
 
Return conditions

In the case of any damaged goods, you may return the product within 21 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Make sure to include contact information with the return and if possible, please provide us with a tracking number. ALUNA suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. ALUNA will make a refund of eligible returns, less delivery costs. To do so we may need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
 
Unclaimed Parcel

For packages that are not picked up from your post office within 14 days, ALUNA will charge a handling fee to cover return shipping and freight companies' administrative costs.

Returning a Parcel

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. ALUNA is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
 
Switching to Another Product Instead of a Refund

Return the product you have received and send us an e-mail telling us which product you want instead or we may also issue you a store credit for you to use at a later time.

Transport Damage

If the product is lost or if you notice that the item has been damaged during transport, you should immediately report this to us.